POLICIES
1. AGENCY DISCLOSURE: NEVAEH CABIN RENTALS will serve as the representative of all owners of our properties in the rental program, and will act at all times in the best interests of our property owners. NEVAEH CABIN RENTALS reserves the right for random inspections to insure that all policies and procedures are followed.
2. CHECK-IN/CHECK-OUT TIMES: Check-in time is 3:00 p.m. Check-out time is 10:00 a.m. The keys to the rental property (the “Rental Property”) will be available to the Guest at the office of NEVAEH CABIN RENTALS (the “Rental Office”). Please note: No arrivals are allowed on the following holidays without prior arrangement: Thanksgiving Day, Christmas Day, July 4th, and New Year’s Day. Check-out time is strictly enforced so that there is adequate time to prepare the Rental Property for the next guest. Please leave your cabin key on the kitchen bar when you leave, unless the cabin has only a dead-bolt lock only, in which case, the key must be returned to the rental office. Any Guest that does not vacate the Rental Property 10:00 a.m. will be charged a fee equal to one (1) day’s rental fee for the Rental Property, unless prior arrangements have been made.
3. RESERVATION REQUIREMENTS: A reservation (booking) deposit of $300.00 is required at the time a Guest’s reservation is made. If Guest pays the reservation deposit by credit card, Guest’s credit card will be charged this reservation deposit amount at the time the reservation is made. Personal checks for the booking deposit must be received in our office no later than ten (10) days after the reservation is made. The remaining balance is due at the time of check-in. No personal checks will be accepted at the time of check-in (no exceptions). Personal checks will only be accepted if received at least fourteen (14) days prior to the check-in day. Certified checks, cashier checks, or money orders may be used provided they are made payable to NEVAEH CABIN RENTALS. NEVAEH CABIN RENTALS requires a two-night minimum stay for all of its rental properties with the exception of the following holidays which require a three-night minimum stay: Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day.
4. SECURITY DEPOSIT; DAMAGE DEPOSIT WAIVER: Guest will be financially responsible for any damage to the Rental Property and its contents beyond normal wear and tear. A security deposit in the amount of Two Hundred Fifty Dollars ($250.00) is due at time of check-in. Security deposits may be paid by cash, a credit card, a personal check (provided the check is received at least fourteen (14) days prior to the check-in day), or a certified check, a cashier’s check, or a money order (provided such instrument is made payable to NEVAEH CABIN RENTALS). If Guest presents a credit card to pay the security deposit, a $250.00 hold will be placed on Guest’s credit card at the time of check-in and will not be charged, provided: (a) the Rental Property is vacated by 10:00 a.m. on the check-out day, and all keys to the Rental Property are returned as instructed by the Rental Office ; (b) there is no breakage or damage to the Rental Property and/or contents; (c) there are no outstanding long distance telephone charges or cleaning costs (other than those normally incurred in connection with the occupancy of the Rental Property); and (d) there are no violations of this Agreement that would result in a total loss or surrender of the security deposit to NEVAEH CABIN RENTALS (the “Security Deposit Requirements”). If Guest pays the security deposit in any other manner, the security deposit will be returned within one (1) week following the check-out date to the address provided by Guest at the time reservation was made, provided Guest and Guest’s use and the condition of Property satisfies the Security Deposit Requirements. A walkthrough of the Rental Property shall be conducted by NEVAEH CABIN RENTALS following Guest’s vacation of the Rental Property. If damage to the Rental Property or its contents is found during this walk-through or if any additional or extensive cleaning is needed, the Guest will be notified of the damage and/or that an additional or extensive cleaning is required. The costs incurred by NEVAEH CABIN RENTALS in repairing the damage (or for the additional or extensive cleaning) will be either charged to the credit card (if guest used a credit card for the security deposit and provided such amount is less than the $250.00 security deposit) or deducted from the security deposit (if Guest paid in any manner other than a credit card). In the event that the cost of repairing or cleaning Property is in excess of the security deposit, Guest shall be fully responsible for such costs and shall receive written notice, together with an invoice from NEVAEH CABIN RENTALS. Guest hereby agrees that in such event, Guest shall promptly submit payment of said invoice to NEVAEH CABIN RENTALS.
5. CANCELLATION: Any cancellations must be made in writing, and must be received by fax or e-mail. Cancellations received more than thirty (30) days prior to the check-in day will be charged a $25.00 administration fee. Cancellations received within thirty (30) days prior to the check-in day will result in the forfeiture of one-half (½) of the reservation deposit ($150.00). Cancellations received within fourteen (14) days prior to the check-in day will result in the forfeiture of the entire reservation deposit ($300.00). Guest shall be responsible for the entire rental amount if the cancellation is received within seven (7) days prior to the check-in day or if Guest is a “no show”.
6. RESERVATION CHANGE FEE: If there is a need to change the dates of the reservation or a need to change the Rental Property originally reserved, Guest may reschedule the reservation (assuming there is a rental property available at the time Guest requests) with no penalty, provided the change is requested at least thirty (30) days prior to the scheduled check-in day. If there is more than one change of the reservation, there will be an additional $30.00 administration fee for each change.
7. CONFIRMATION: After the reservation has been made, NEVAEH CABIN RENTALS will mail or fax a copy of the confirmation to Guest. Guest should read the confirmation very carefully upon receipt for accuracy of the dates, number of adults and children accompanying Guest (the rates are based on a party of four (4) persons and there is an additional fee of $10.00 per night for each and every additional person). If there are any errors in Guest’s name, address or phone numbers on the confirmation, Guest should contact the Rental Office immediately.
8. KEYS: Guest shall be issued one or two sets of keys and each set of keys must be signed for by Guest at the time of check-in. Keys may be left on the kitchen counter of the cabin at the time of check-out, unless the cabin has only a dead-bolt lock, and will be picked up by our cleaning team. If the cabin has only a dead-bolt lock, keys must be returned to the rental office. If any key is lost or misplaced and not returned, the full amount of Guest’s security deposit will be surrendered to NEVAEH CABIN RENTALS.
9. TELEVISION: All rental properties are privately-owned and are equipped with different cable or satellite packages. NEVAEH CABIN RENTALS cannot guarantee what programs or events will be available.
10. TELEPHONE: All rental properties are equipped with telephones and local telephone service. Guest agrees to make any and all long distance telephone calls with a calling card. If Guest charges long distance telephone calls to the telephone account of the Rental Property, Guest will be liable for the said telephone charges, in addition to a charge of $5.00 per telephone call.
11. FIREPLACES: The fireplaces are seasonal and will not be operational from May 15th thru September 15th. Firewood is provided for the wood-burning fireplaces from October 1 thru April 30.
12. SMOKING: There is a NO SMOKING policy for all of our rental properties. Smoking is only allowed outside on the decks or porches of the rental properties. There shall not be any cigarette or cigar butts disposed of on the grounds of the Rental Property or any surrounding area thereof. Any disregard of this policy will result in the total loss of the security deposit.
13. ALCOHOLIC BEVERAGES: No alcohol consumption is allowed on the premises by persons under the legal age of twenty-one (21). Should Guest or any member of Guest’s party be arrested for underage alcohol consumption, this rental agreement will be terminated and Guest will vacate the Rental Property immediately. ILLEGAL DRUG USE IS STRICTLY PROHIBITED. No refunds will be issued to Guest if Guest is required to vacate the Rental Property prior to Guest’s check-out date due to underage alcohol consumption or illegal drug use.
14. PETS: SORRY, NO PETS ALLOWED; NO EXCEPTIONS!!!! Pets found on property will result in immediate requirement of all tenants to vacate property and result in total loss of booking and security deposit.
15. CHECK-OUT CLEANING REQUIREMENTS: Guest, when leaving, should leave the Rental Property in the same general condition as it was in upon Guest’s arrival. Do not move furniture or other items, but if you must move an object or piece of furniture, it must be returned to its designated spot. Dirty dishes should be placed in the dishwasher and dishwasher started prior to check-out. Use only dishwasher detergent in the dishwasher as dishwashing liquid can create problems that could result in the loss of part or all of your security deposit. The stove/oven shall be left in a clean condition. Refrigerator should be left clean and free of any food. Remove only the sheets and pillowcases from the beds and place in the laundry area. DO NOT REMOVE ANY COMFORTERS OR MATTRESS PADS FROM THE BEDS (as most of these must be dry cleaned) AS THIS WILL RESULT IN THE LOSS OF YOUR SECURITY DEPOSIT. Our cleaning team will dust, vacuum, sanitize, and clean all linens upon your departure. Windows and doors shall be left closed and locked with the air conditioner left on 80 degrees or the heat on 55 degrees (depending on the weather). All trash must be placed in bags and put outside in garbage cans. Outdoor gas fireplaces must be turned off, or you there will be charges made against your security deposit.
16. HOT TUB CLEANING: The hot tubs have been cleaned prior to Guest’s arrival. If an additional cleaning of the hot tub is necessary during Guest’s stay, arrangements may be made by contacting the Rental Office. A charge of $35.00 will be charged against Guest’s security deposit.
17. REPAIRS-SERVICE CALLS: NEVAEH CABIN RENTALS does not guarantee against mechanical failure that may occur in the heating, air conditioning, hot tub, television, satellite receivers, cable box, VCRs or other appliances. Any inoperative equipment shall be reported to the Rental Office immediately. NEVAEH CABIN RENTALS shall make every effort to have the repairs done quickly and efficiently, or NEVAEH CABIN RENTALS shall move Guest to a different rental property, if possible. Should a repairman make a service call and find that the equipment is in working order and the problem is due the guests, oversight or neglect, the service charge will be the responsibility of the guest.
18. REFUNDS: There shall be no refunds for early departures. No refunds shall be given for delayed arrivals. No refunds shall be given for reducing the number of nights unless NEVAEH CABIN RENTALS has received at least seven (7) days’ notice of such reduction. No refunds or reschedules shall be given due to inclement weather.
19. ACCIDENTS: Guest agrees to hold NEVAEH CABIN RENTALS and the owner of Rental Property harmless for any accident or injury that may occur on the Rental property during Guest’s occupancy. NEVAEH CABIN RENTALS is not responsible for reactions to the chemicals used to disinfect the hot tubs.
20. PERSONAL ITEMS: NEVAEH CABIN RENTALS is not responsible for Guest’s personal belongings that are lost, stolen, left behind, or affected by the chemicals used in the hot tub. Items found by our cleaners will be returned for cost of postage plus $10.00 for handling/administrative costs, if Guest so chooses. It shall be the responsibility of Guest to contact the office for return of such items.
21. DISPUTES: This agreement made between NEVAEH CABIN RENTALS and Guest shall be governed by and interpreted in accordance with the laws of the State of Georgia, and will be treated as though it were executed in the County of Fannin, State of Georgia. Any action not replied by shall be instituted only in the Fannin County Superior Court, Georgia. Guest specifically consents to such jurisdiction and to extraterritorial service of process.
22. RETURNED CHECKS: There will be a $35.00 service charge for all returned checks.
Guest hereby guarantees that he/she agrees to pay any and all fees, costs, and expenses that he/she is or may become responsible for as set forth herein. Guest accepts all terms of this agreement and accepts responsibility for any damage beyond normal wear and tear during his/her stay.
AFTER
READING AND SIGNING THE ABOVE GUEST LICENSE AGREEMENT, PLEASE RETURN THE SIGNATURE PORTION TO NEVAEH CABIN RENTALS EITHER BY MAIL, EMAIL, OR FAX TO (706) 258-2462 AS SOON AS POSSIBLE.
NEVAEH CABIN RENTALS
1095-C WINDY RIDGE ROAD
BLUE RIDGE, GA
30513
Office 706 258-2460
Toll Free 800 488-1644
Fax 706 258-2462